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Privacy Policy

Effective Date: April 22, 2025

Welcome to thecoachscott.com, operated by Scott Jarrard (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and U.S. A2P 10DLC messaging rules.

1. Information We Collect

Full name
Email address
Phone number
Mailing address (if applicable)
Payment information (processed securely via third-party platforms)
Device and browser information
Communication preferences
IP address and usage data

2. How We Use Your Information

We collect your data to:

Provide and deliver coaching services
Process transactions and payments
Send updates, confirmations, and personalized communication
Deliver SMS or voice messages with consent (A2P 10DLC-compliant)
Improve website functionality and user experience
Respond to customer inquiries and support requests
Comply with legal obligations

3. SMS & Voice Messaging Compliance (A2P 10DLC)

By providing your mobile number, you consent to receive automated SMS or voice messages related to our services. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying "STOP" to an SMS or requesting removal via email.

We comply with all U.S. carrier and regulatory guidelines including A2P 10DLC requirements. Your number will never be shared or sold to third parties for marketing purposes without your explicit consent.

4. Legal Basis (GDPR)

We process your data based on the following legal grounds:

Your consent
Performance of a contract
Compliance with legal obligations
Our legitimate interest (e.g., improving services)

5. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

Access, correct, or delete your personal data
Withdraw consent at any time
Object to processing or request restriction
Receive a copy of your data (data portability)
Lodge a complaint with your local data protection authority

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion of your data by contacting us directly.

7. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with third-party processors strictly for the purposes of delivering our services, such as payment gateways (e.g., Stripe), email marketing platforms (e.g., ConvertKit, Mailchimp), or SMS providers (e.g., Twilio, GoHighLevel).

8. Security

We implement reasonable technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. However, no system is 100% secure.

9. Cookies and Analytics

We may use cookies and similar technologies to analyze website traffic and improve your experience. You can manage cookie settings through your browser.